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Lua
IKEA customer service is the worst I ever experienced. When a panel broke during assembly due to the poor quality of it, we called Ikea to have it replaced. Since pieces have no code there was no way we could identify it via phone, so the woman asked us to tell her the page and the exact step number when the panel first appeared. We did, page 16, step 17. We repeated that three times. The piece was supposed to be coming on Tuesday. I took a half day off work to receive the delivery. The driver called at 3 saying he would be there in 20 minutes, but he never showed up and shut down the phone. After 40 minutes wait on the phone, I finally managed to speak with a customer service operator, and she said the delivery company had finished the delivery for the day, and they would deliver the day after. So, 1 day later than the day they should have. All this happened without a single apology from the customer service operator, and she actually raised her voice with me when I pointed out that due to the lack of professionalism of the partners of THEIR choice, we were going to have a big problem, because we needed the bed to, guess what, use it!!! Finally the item was the Wednesday, yesterday. Today I looked at it and: surprise!!! They delivered the wrong piece!!!!!!! My boyfriend has spent 45 minutes on the phone, and then Further 20 to be able to make the person understand what the issue was, and it turns out that they got the wrong piece because the instructions the customer service has, are different than the instructions I have!!!! So my telling her page 16, step 17 was completely useless!!!!!! What a useless customer service!! Now we are going on holiday and we will leave with pieces of furniture we can't assemble all around the house, with a friend coming here to stay for a few weeks, and no bed to let her sleep in! I will have to let her sleep in my bed, and don't know how we will do when we come back until we receive the piece, if we ever will be able to receive it, which now I doubt!!!! What a huge waste of time and energy, and health as well because all this is adding up to a very stressful time I've just had, and makes everything worse! Thank you IKEA for the worst customer service ever experienced in my life. You will never see me again, surely not online, and I hope all people open their eyes. I'd rather sleep on the floor instead of giving my money again to such a company!!!!!!
9 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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