We bought an IKEA Hemnes Guest bed. It is the third one I assemble including one in my house in Spain, one for my sister, and this one. This last one has come with the problem that, once assembled, only four of the eight wheels touch the floor. This makes the trundle bed be in a higher position and impossible to slide it inside the main structure, unless lifting the whole thing so it won’t touch the floor either. We are so afraid the bed will break that our daughter is sleeping in the floor until the problem is sorted. After three weeks, IKEA hasn’t contacted me back, despite several promises and an email they asked me to send with pictures and explaining the whole problem. I have to call them everyday and they promise they will contact back. It never happened. They verbally admitted that it should be a faulty item, but they only offer me as a solution me to un assemble the bed so they will collect it, and then they would deliver a new one that I have to assemble again. No guarantee that the new one won’t come with the same problem. They don’t take any responsibility for the lack of response, for m selling a faulty item, or bringing a better solution that doesn’t imply throwing away a new bed (very environmentally friendly and sustainable!) They even asked me to pay for someone to assemble it, but they won’t pay that cost!!! I bought one of the most expensive items in IKEA and this is how they treat their customers. Shame of you IKEA. I will make huge efforts to let everybody know what kind of customer service you provide, and how unreliable you are. Nowadays you have many competitors that for the same price they provide a better product and service. Have spend almost £400 in a faulty product that puts my daughter at risk, so she has been sleeping on the floor for more than three weeks, and they don’t provide any help nor take any responsibility.