Do NOT order for a delivery from IKEA unless you have a lot of time to waste. I placed a online order on the 19th September, paid the £40 delivery charge and it said it would be delivered the next day! Great I thought.... The next day came, no delivery. I called and they apologized and said they would reschedule the delivery for Thursday 23rd. Again waited no delivery, called promised it Saturday and again no delivery. You get the pattern. 8 delivery dates I was given in the end and 4 HOURS on the phone and was told blankly that at one point their colleague had lied to me. I was then promised it would be delivered Sunday 26th, that the items were in the delivery hub waiting to be delivered and low and behold it never arrived. I called and requested a refund on the Sunday, waited 7 days no refund. Had to call again 11th October! The refund hadn't been processed by their system! I asked why and they couldn't tell me. I'm not sure who's running it but it's an absolute circus!