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Sonja Yosifov
A huge disappointment. We ordered 35 items (700 kg of furniture!), All of which were written to be on stock. First they changed our delivery address and that we should pick up our items from their shop, then said that they will deliver the furniture on the address that we wrote in the order, and then out of nowhere they canceled our order without explanation, without offering us an alternative, only with sentence that they will return us the money in 2 weeks (and they could take it immediately!). 2 weeks have passed, yesterday I checked in the bank, there is no transfer from them. Incredibly unprofessional attitude, especially for a company with a mission "to create a better everyday life for many people" and a company in which as a customer I always felt taken care of.
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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