I purchased a cabinet from ikea Tampa store (An hour’s drive) It was a Regissor cabinet and I had to take the item number to a service desk to have an employee pull the boxes. The Employee pulled the wrong boxes I wish I had been allowed to pull them from the shelf myself. Instead I have had to call customer service number 10 times to try to get this corrected. I have been given 3 different cases numbers One marked resolved when nobody did anything. Then when I followed up I got missing hardware but no cabinet sides or shelves. The 2nd case number the customer service rep figured out the weight and dimensions of the box I was missing and sent a request to the Tampa store to have the missing box shipped to me. I received nothing. When I called to follow up they had no such case # on record.POOF. Case #3 the representative sent another request to the Tampa store giving the weight and dimensions of the box to be sent and said someone would contact me from the Tampa store and I also requested a call from a customer service manager. I received no follow up whatsoever. I called customer service today and was lied to and told that the box was on the way and even given a dhl tracking number that was generated “yesterday” When I plugged the number into the dhl site it was for the parts that were delivered back in November. I called again. The customer service rep couldn’t make sense of the notes that were written re my 11:30 a.m. call. Hmm was the person who told me my box was on the way on drugs ? Illiterate? Or just bsing everything. This company has the WORST CUSTOMER SERVICE IN THE HISTORY OF HUMAN COMMERCE!!! I was told by another customer service rep this evening that my case was moved forward After pressing for the exact meaning of “moved forward”, I was able to ascertain that an electronic communication was sent to the Tampa store requesting that the correct box be sent to me. After explaining to the rep that this had already been done several times to no avail he called the store manager and relayed to me that the resolution department at the Tampa store would call me tomorrow to get it resolved. Tomorrow being Saturday I’m not holding my breath.