IKEA CUSTOMER SERVICE CONTACT v. IKEA HICKSVILLE, NY i am simply shocked that ikea continues to operate with such poor customer service. well, this is supposedly what they call it, "customer service" but they need to go to school to learn what it actually comprises. honestly, i do not know where to begin with the mess that they and only they know how to create. so i go to ikea to build my closet. i learn how to build it and at the time of ordering, am informed that all the pieces are not currently available. i am ok with that. it is totally understandable. so i order what is available and am on my merry way to putting my closet together. soon thereafter, i call their 888.888.4532 number to check if the missing items are in stock so that i do not require to make a long trip to ikea in vain. when i call, i am told that there are 1,000 of those pieces in stock. i drive in to ikea to find out that the item is out of stock until the following week- the 9th of january. on the 10th of january, i call to confirm that the order has arrived and am told that they presently had 963 of those pieces in stock. being that i had previously received incorrect information, i wanted to ensure that i was not going to, once again, make a wasteful + distant trip, so i asked if there was the possibility of me placing the order, making the payment and picking it up. i was assisted to finalize the order, however following that payment, i realized that i was charged $5 additional dollars for the items. i asked the gentleman why the fee. he was not sure why that fee was being tacked on but then found out that on that very day ikea had imposed this new pick up fee. of course, he was very apologetic and confirmed that this communication had not been made to him. in other words, ikea has a practice of not making it a point to communicate with their employees so that they may be well versed in the updates of their company. these employees represent a company that does not keep them informed. at this point, i am told that i would need to be transferred to what they call the "resolutions" department, WHAT A JOKE! these people could only complicate any possible good outcome ever in life. there is no resolutions department as far as i am concerned. they do not have the means or desire to resolve anything! they ended up cancelling my order -which i did not ask for. after that first call, everything just got worse and worse. truly just an unbelievable long story of complication and simply NO CONCERN WHATSOEVER for any customer. i have never seen anything this bad! i ended up having to call ikea resolutions department 9 times within 6-1/2 hours. how does that even happen? you call resolutions and they give you more problems that they cant resolve. for whatever reason, every time that they claimed to need to transfer me to some other gimmick department they have, the call dropped! how ironic, as if you are living in a 3rd world country that has poor reception or decline in technology. what in the world!!! how frustrating it is to be played with and disrespected in this manner. -1st call- check on inventory + place order, am overcharged -2nd call- resolutions department does not know reason for overcharge but decides to cancel order -3rd call- resolutions will only place order with the additional $5 charge -4th call- resolutions decides to place order without additional $5 charge -5th call- "where is my order?" -6th call- still do not know where my order is -7th call- ask for supervisor, am transferred to another person (not supervisor) -8th call- resolutions tells me that i can go into store and pick up my own items -really? -9th call- resolutions says that there is "no status" on my order because i have not paid finally speak with a so-called supervisor and he places order for me to pick up in store without additional fee. by this time, the store is now closed. i am told that i have 24 hours to pick up order. i go in the following day, for what is supposed to be a simple pick up but to no surprise to me at this point, am told that my order was canceled. HOW?!!!! WHY?!!!! then i am told that i did not pick it up on time so it was returned to the floor. again, WHAT ARE YOU TALKING ABOUT? i received a message stating that my order is ready for pick up, last night, after you closed and now it's gone? now she, the customer service person, disappears as she asks me to wait. for what? i do not know! why? because no one tells me. ikea is a mystery place! so i wait and wait and then i figured that maybe she went on break. therefore, in efforts to not waste anymore of my valuable time, i head to the floor to attempt to look for the items myself. oh! but that cant be easy either because apparently these items are in the basement with access only to the employees. i return to the pick up area and am asked where i was because she had supposedly brought up the items for me but since i was not there, she returned them to the basement. HAVE YOU EVER?! so now i actually want to see a live manager. he comes out and wants to play the blaming game of "he didnt take the order". there is absolutely no accountability. he behaved as if i had placed an order in target to pick it up in ikea as if ikea customer service were a completely different entity from ikea. he keeps telling me that the order is canceled, like i do not know that after an hour of being at the pick-up station. does this luis manager need to waste any more time standing there and not giving me my order that i was charged for 3x? it is all very simple, just give me my order! essentially, ikea wasted 2 days of my life! every interaction painfully proving that ikea has the absolute worse customer service that i have ever experienced in my entire life. the way to shop at ikea is to not ever need to interact with this thing they call customer service. dont even get me started with the comically named "resolutions department", they might as well not exist. that would probably resolve 50% of their issues (out of 100% of the issues that they create all on their own). i used to visit the store a few times per year. this experience will deter me from ikea. they do not know how to solve absolutely anything at all! it's horrible. i never even imagined that service could possibly be so disastrous, in going from bad to worse to just winning the prize in losing consumers. if i had to rate them, it would be below zero.