Same as many others have found, disgraceful customer service. Actually non existent I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. 3 calls made Yes my fault I forgot it’s like me going and stealing from there business other companies are advertising extra time to use vouchers due to Covid over the last 2 years After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So thats why I went in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of my money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point, but they truly don’t care they have my money now so I’m inconsequential to a big company If Ikea train staff and managers to treat customers like this or your company’s values are acceptable in your mind IKEA really needs to get their morales right I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault , but it’s a lot of money for me. other companies are advertising extra time to use vouchers After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line , I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of peoples money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point , but they truly don’t care they have my money now so I’m like a bug inconsequential to a big company And If that’s what you train your managers or your company’s way of working with people IKEA really needs to get their morales right I work in customer service and would be reprimanded if I had that tone and attitude towards our customers it’s just down right rude unhelpful basically told it’s my fault voucher ran out. I guess they have never forgotten anything,a bit of compassion and common sense would be good. Like let me see if I can try to help you would have been a good start from the manager. I will never buy anything from IKEA again. People CHECK your gift return cards are in date or you will lose your money remember it’s your money!