Everything! 4 of the 8 IKEA Values were not met, those Values as follows: Renew and improve. ... Different with a meaning. ... Give and take responsibility. ... Lead by example. - Delivery paid for, date and time block set up. No one showed. Called and told it was on the way. This went on for over 2 days. No delivery. No call as to why. Finally had to arrange for pick up from their holding area as merchandise never left. How can it be then, that it was on its way? Why was no one aware after all calls made? - Customer Service, none. Still waiting for a refund of the money paid for delivery - Call back , none Give and take responsibility? None! Lead by example? Not how I would want to be know. Awful experience and still living it with unresolved issues.