We purchased our whole kitchen in our first home together from Ikea in 2019 including Dishwasher & Extractor Fan. We were extremely excited when the kitchen was delivered (however we opted to have it installed by an alternative kitchen installer as Ikea wanted more than half the price of the kitchen itself to have it installed by one of their recommended installers. Anyway, 9 months down the line, the 'Underverk' extractor fan that we purchased broke; the on/off button completely snapped off (which if you look at the reviews online, this is a common fault) and Ikea's customer service told us that it was the duty of the manufacturer to repair the damaged goods. We contacted Whirlpool who sent out an engineer only for the engineer to say "I've never seen one of these extractor fans before, I think it's a Hotpoint one" and he left - again we contacted Ikea who gave us the customer service number for Hotpoint. The same thing happened with Hotpoint, they sent out an engineer and he said "no, definitely not one of ours, it's a Whirlpool fan". Anyway, this happened 5 times before I called Ikea customer services and made an agreement with them that if I took the fan into store, they would do a straight swap for a new unit. We took the fan down to our local store who were willing to do the swap but they didn't have any in stock until the end of March 2022 and therefore I would have to call customer services and get them to send me a link to buy a new fan and they would refund my old one. When I clicked the link they'd sent, the fan had gone up in price by £30 and I'd also have to pay a £15 delivery charge that I would have to ring back the following day and try and recoup. Due to the complications, I decided it would be easier to wait until the end of march and go back into store and just do the straight exchange when the new stock came in. Anyway, we went back into Ikea tonight only for the customer service lady to tell us they should've just swapped the fan for a new one when we first complained as that's Ikea's policy in the first 12 months and now they won't have anything to do with the fan at all. Apparently, they've never sold Hotpoint goods so it's definitely a Whirlpool unit and sent us home again with our extractor fan. We are now having to pay a company to come and clean all our lovely new furnishings and carpets that we spent our life savings on as they constantly smell of a build up of 2 years worth of un-extracted cooking fumes and the hunt continues on how to get our extractor fan repaired... In a nutshell, don't fall for their 5 year guarantees on electrical appliances because as soon as you've paid and are out the store, you might as well use the receipt for electrical goods to wipe with after using the loo.