Here's my email to IKEA which somehow was blocked: Hi, I ordered a sectional gray sofa couch and a utility cart from the New Haven Store on 3/26; I stood for 30 minutes for someone to confirm that there was one utlity cart available and they would add that on my pre-existing order (I have the Printed Order copy as attached, along with claim number). I was then told they would *both* would be delivered to my address by Monday, 3/28 when I spoke to someone in the store. Because of this confirmation, I continued with the delivery process and paid for both items and the delivery fee. When I did not receive any notification on 3/28, I called and I was told there was no delivery date for the sectional and the cart was not on my order. I then had to follow-up with an additional SIX (30-60 minute) CALLS during my work day, with call center representatives who did not care to nor could investigate with compassion to further assist me. I had to go through the same strenuous process during the beginning of EVERY call, to re-summarize my name, address, order number, and what the issue was (versus a representative having the due-diligence to add notes or read any notes from my prior calls). On my last call, the representative spoke to an "ERIC" at the store, who confirmed the sectional will be delivered to my Home tomorrow, 3/30 and that the utility cart was out of stock, which will be refunded... I will like to add, that I am moving out of state THIS week, and that's why this lack of organization, communication and respect has been one of the most horrendous experiences I've dealt with (especially from someone who actually used to work at a call center, so it's mind-boggling how unorganized Ikea's call center is). It's caused additional MONEY, stress, and additional time that I don't have to now go look for another utility cart that can be shipped to my home before the movers come. I EXPECT a response from this email, confirmation that my sectional will arrive tomorrow 3/30, a refund for my utility cart, and some type of credit for all of this chaos and unorganization I've experienced. I like to further add, if the utility cart was out of stock, I would have never added it to my order nor would have spent an additional $50 for shipping since I could have packed it in my vehicle (I added the item as advised by an IKEA representative since I was already paying a flat fee for the order). I also would like an explanation to why every time I requested help from a Supervisor or a Lead, representatives just transferred me to another fellow colleague. This is the most unprofessional experience I've faced. Please be aware that if I don't receive a response within 24 hours, I will do my due-diligence to tap into all of my corporate contacts and every Ikea contact to get this resolved.... Thank You,