As a Swedish person it hurts me to put down my country's pride; IKEA but I have no other option than to inform others about the risk. I bought a new 20K kitchen plus a £3000 quartz worktop made by Sheridan. Sheridan makes worktops for IKEA, Wickes, Benchmarx and Magnet. Sheridan pretty much has a monopoly on luxury worktops. And I would have to pay a huge price for this, both financially and mentally. Sheridan delivered a worktop that was REPAIRED leaving their workshop- hoping I wouldn't notice it. They damaged the worktop further during installation but would blame me. Since I had paid for the worktop through IKEA, IKEA was legally responsible. IKEA promised to help me but failed again and again. In their defence, Sheridan didn't even reply to IKEA! But IKEA didn't follow up and left me hanging week after week. I lost count of how many phone calls and emails I sent. And some people at IKEA were lovely but they never found a solution, even after I myself suggested 3 different solutions. I had no working kitchen or a promise of a new worktop even after 2 months. And Sheridan didn't care- and why would they? They have monopoly! When I wanted to contact a manager at IKEA, the person at the IKEA worktop department refused to give it to me. I eventually contacted a solicitor who then contacted the CEO of IKEA UK. Then things started happening. The subcontractors to Sheridan came to fix the worktop, they fixed one damage but the other one was like mentioned earlier, a repair. Even Sheridan's own fitters were in shock at how Sheridan could send out a repaired worktop. IKEA's manager had assured me that all worktops were inspected before delivery, which was a lie and she didn't even apologise for it. In the end, I had a working kitchen. It wasn't so much living without a kitchen for two months that hurt, it was being ignored, and no one cared. I will never ever put my foot in an IKEA store again. And if you do buy a kitchen, make sure you buy things DIRECTLY from the supplier so when things go wrong, that company has to fix the issue. IKEA gave me £400 cash, and £200 vouchers (companies actually make money on giving out vouchers since it brings customers back in-store). Sheridan gave me £100 as a 'goodwill' which was even more insulting- they put me through hell and they got away with trying to deliver a REPAIRED worktop. There were more twists and turns in this story but it would be too detailed, again, it almost broke me mentally not being heard, respected or offered a solution- until a solicitor contacted the CEO It's disappointing that a customer in a civilised country like the UK could be treated like I was.