VERY POOR customer service! I ordered some book cases / display cabinets. One of the shelves was (what looked like) water damaged, one of the glass / wood doors was warped and there was a ‘screw fitting’ missing. I phoned customer services who told me that to get a replacement shelf, they would have to send the whole unit out, then return what I didn’t use. I decided that it wasn’t really worth doing that, as books were hiding most of the damage anyway. The customer service assistant said she would send a new door and ‘screw fitting’. One week later, I had a delivery of TWO new doors but no screw fitting! I swapped one of the doors for the warped one, and contacted customer services again, this time on Twitter as I couldn’t get to speak to them on the phone. I asked them to collect the two doors I now had (one walked and one not damaged) and asked again for the missing screw fitting to be sent to me. Dominique said “I am sorry to say that due to the value of the items, we are not able to facilitate a collection for you in this instance, and we would have to ask that you dispose of these items”. I told Dominique that my car is too small to fit the doors in but that I was expecting another IKEA in a few days time, so could I just send the two doors back with them? She said “you'll not be able to hand the doors back to the driver. Unfortunately they are only able to take the items that are listed on their docket for insurance purposes.” I could not make Dominique understand the stupidity of the situation, so asked for my complaint to be escalated. She said “I am the social media team lead, and the highest point of escalation available to you in regards to this matter.” I still have the two doors and will NOT buy from IKEA ever again!