Bought a rug a week ago, it sheds like crazy, took it back to IKEA ashton for an exchange and a young lad Deacon who was apparently the quality assurance expert tells me there is nothing wrong with it and refuses an exchange or refund. The duty manager tells me he has to go with the expert tells him I'm now stuck with a faulty item that I dont want to use for fear of a child pulling out a tuff and choking on it. Ikea has the worst returns policy going. I asked Deacon to see a copy of the quality assurance policy but he tells me there isn't one but he has been on a training course. Avoid IKEA as if its faulty you will get nowhere