We came to Memphis from Little Rock to buy stuff two weeks ago. Some of our purchase was back ordered. When it came in, we came back to Memphis to pick up the shelves from our Pax order out at the distribution center. There is no sign anywhere on the building at the address IKEA gave us indicating it was an IKEA pick up center. We drove around for at least 20 minutes trying to find the place. We finally found it in a loading dock area and below is the only signage. We got here at 4:30 and there’s no one here. Door is locked. I called the resolution center and they were absolutely no help at all. Told us to call back Monday. We called the number on the hand written note on the door and the guy said they’re supposed to be open until 5 o’clock. He said he left early as he didn’t expect anyone to come today - yet he was supposed to be here until 5. He said he would come back to give us our shelves in 15-20 minutes. He did about 30 minutes later. But do you think he apologized. Nope. Sadly, I’m so frustrated with Ikea I’m not sure I will ever shop there again. Mario at the Memphis store is great. The rest of our experience has been horrible. How is it that such a large and popular international company can be run so poorly?