If you MUST buy IKEA, go to their stores. Online is pure torture. Website ordering has flaws that will bite you. Customer service has minimal information and knowledge. Delivery dates are meaningless. Details: Moved daughter into off-campus apartment. Found two HAVSTRA products she wanted. They are "real wood", not the typical compressed sawdust. Wood is mediocre quality. Not the clear grade wood in quality furniture. However, knots and such are fairly well hidden since they use paint, not stain, to color the wood. If you get dark color, any dings, etc. will be very visible. They also do not paint the back side so you have to place against a wall or have raw wood visible. Instructions are pictures only so no way to communicate any warnings beyond one or two basics. The "quicklock" screws MUST go in exactly straight. Remove and retry if they start going crooked, otherwise you will split the wood. Pre-drilled holes are inconsistent in size. One dowel will be completely loose and another will be a struggle to get in. Alignment was accurate enough to assemble joints but some needed some real effort. Either save money and buy self-assemble furniture at Walmart or buy real furniture from a real furniture store. Decided to order online and have shipped because items came in boxes weighing 60+ pounds according to tehir website. You enter delivery instructions in a box. There is actually a character limit but if you exceed it, the box turns red and you get "information entered not in expected format" message. Customer service was clueless and while on extended hold while they tried to find out what that meant, I managed to figure it out. After submitting order, you never see your delivery instructions again in any IKEA emails. Had specified Sept. 9 delivery date on order placed twelve days earlier. Sept. 5 email said order had shipped with Sept. 9 delivery. On Sept. 7, delivery confirmation received with delivery date field blank. Why send email saying delivery is confirmed then? Turned out blank meant not being delivered. Did not receive call on Sept. 8 with delivery time window that I was told to expect. Called delivery vendor (GoBolt in my area) on Sept. 9 and found myself in heaven. They are polar opposite of IKEA. They were the ones that told me nothing was being delivered that day. They only know they have an IKEA delivery to make when the motor freight truck delivers it to them. They get no notification from IKEA. They explained the entire process and answered every question. Prior call that morning to IKEA customer service was useless and hung up after being put on hold for 3-4 times. Also, you MUST have exact order number for IKEA to ATTEMPT to help. They have no way to look it up. On the evening of 9th, noticed I had another delivery confirmation email from that aternoon and the delivery date was NOT blank. Had Sept 13. First thing following Monday, called GoBolt again. They confirmed they did have my order to deliver the next day. Gave me a four hour delivery window and my place in the delivery queue. Confirmed that they actually received my delivery instructions from IKEA too. On morning of 13th, received a link from GoBolt that let me track the delivery truck. After completing delivery prior to me, driver texted me that they were on the way to me. Delivery was fast, courteous and very professional. GoBolt was wonderful but I will never buy from IKEA ever again for the rest of my life.