Horrible service - I can’t even begin to describe the whole ordeal which is still ongoing - but I’ll try! Placed an order online in early September just shy of £1k. Goods were mean to be delivered on Friday (16.09.22) As I didn’t receive any updates the days prior to my delivery date as to when goods will be delivered, I called early in the day of the delivery and asked for an update. I was told there was some issue and that my order was cancelled(?!?). No one knew why or why this wasn’t communicated to me. After speaking to 6 different reps over a period of 4 hours in total including (calls kept on dropping out for no apparent reasons while I waited for them to “check and get back to”) I was told the order was rebooked for the following Wednesday (21.09.22), this time from a store instead of the central hub. So be it - I don’t care where it comes from just make sure it gets here! Not trusting IKEA to keep to their promise, I call again Tuesday (20.09.22) morning (queue 45 minutes wait) to be told all is ok, the order will be delivered tomorrow, and that I’ll be getting the confirmation email shortly. I didn’t. I called again Tuesday evening and asked for an update, only to be told my order was cancelled again(!) by the system as one item wasn’t available in the store. Having spent another hour on the phone I’m told all will be sorted and the items will be delivered to me on Saturday. Excellent. Queue today - Thursday (22.09.22) when two guys from IKEA turn up outside my house with the order - two days before they were meant to get here. Luckily we were home and so in let them and ask them to bring it up to the bedroom upstairs. They look at me bemused “we only deliver to your door sir as we are IKEA employees, for in room delivery it would need to be a third party delivery company”. So there I am, dragging massive 2m long boxes up the strais despite having paid for “in room delivery” Oh and the best part? About £250 worth of items are still missing!!!! I’m typing this review as I hear ABBA songs on loop for the last 30 minutes waiting to speak to someone sensible enough to actually sort this utter shitshow out. IKEA - for the love of god get your act together! Unhelpful and at times actively obstructive customer service, inability to communicate and failure to deliver is just not acceptable.