I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up.
Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock.
Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining . He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! you have to pay for the delivery regardless.
I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost.This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.
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