I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I placed an order on 12/19 at about 7pm for a $200 gift card for my nephew. We then surprisingly received $30 in gift cards as part of their promotion. We decided that if we were going to get gift cards that we would buy my nephew a little something to go with the gift card. After much searching online, we found something that we thought would be perfect to use the $30. We placed the order at about 8:30pm. We then get an email notifying me of the scheduled time slot for pick up that I had no say in. We will be able to drive to Grand Prairie but not at their chosen time. I go ahead and drive there at and arrive at about 10:45. Upon our arrival, I am told by an employee that has the time to walk out to my car and talk about it that they are short handed and can not do it because it is not ready. I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk. At which time I am told once again that they are short handed and that I had to stick to their chosen schedule and that we cannot use the items that we brought (exact match) to complete our online request. After going round and round with her and the "manager" she contacted that came to the counter, we are told that it is just their policy and that they are not willing to work with customers. The customer would have to cancel the online order, thus requesting a refund which will take 1-3 business days, and make a new purchase by going through the normal check out. I am given similar disservice when I called the 888 number that the manager provided. What kind of customer service is this? Is it let's lie about why we don't allow customers to come at different times (short handed) until they call us out on it thus changing our story (based on assigned scheduled times)? Is it our schedule over customer needs? Don't even get me started on how many employees I saw standing around doing nothing, talking to other employees, or playing on their phones while I was navigating the store that I am sure has at least 100 signs in order to direct customers to the different areas. That's a great way to add salt in the wound of your customers as you lie to their faces with the same rehearsed story of being short handed. I've never encountered a business with such poor customer service and a lazy attitude! I would recommend that everyone in your leadership read Moments of Magic Be a Star With Your Customers and Keep Them Forever. Perhaps then you may take a look at some of the policies that lost you this first time customer and earned you many a bad review. I will NEVER shop IKEA again and I will never gift or buy new or pre-used IKEA products. I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I have already processed a request to cancel the $200 gift card for my nephew and I am ready to dispute it with my credit card company. I have no desire to have monetary compensation for this ridiculous event. My hope is that someone actually reads this and acts upon it.