Ordered a IKEA desk for Christmas gift for my partner on November 25th and scheduled the delivery for December 20th…plenty of time right? Well the 20th came and went with ZERO contact from North American Logistics. I call Ikea and they tell me that my desk arrived at the NAL warehouse on the 18th and there are no notes as to why it wasn’t delivered, so I instead reschedule for the 23rd. Okay no problem, at least it’s before Christmas right?! Welp, here I am on the 23rd with still zero contact from NAL (even though I’ve tried to call twice and each time I’m actually hung up on) and now my Christmas gift isn’t going to be delivered until the 27th. Maybe I’m dumb, but I’m pretty sure that’s after Christmas. Anyway, I cannot recommend a company that can’t delivery a parcel on time when it was ordered a month in advance. I am absolutely appalled at the lack of communication and will never order from IKEA again so long as NAL is in charge of delivery. UPDATE: They once again failed to deliver the package (12/27 due to a light dusting of snow) and wanted to reschedule for another week out (1/03). At this rate, we’re looking at a Christmas in July situation. I call IKEA support and some old hag who’s name I can’t remember, let’s call her Ethel, didn’t want to reimburse my delivery fee ($300) and basically said I was at the mercy of NAL. I informed her if she could just reimburse me for the delivery fee, I’ll wait until 1/03 for the table, makes sense to me considering the situation NAL has put their customer in. She then informed me that she’d rather cancel the order than give me the $300. In short Ethel costed her company a $200 sale on top of the $300 delivery fee they’ve already paid to NAL. Good job Ethel, Wayfair should hire you as a rep, cause I just got a $600 table from them thanks to you and your lack of deescalation skills… AND IT WILL STILL BE HERE BEFORE 1/3. Good luck to anyone ordering from IKEA I can’t recommend avoiding them or NAL enough, such terrible customer service and was completely devoid of any actual service. G’day NAL I hope you bankrupt yourself.