DO NOT ORDER.
Absolutely shocking. We paid £40 for delivery on a saturday and it never turned up with no notice. We stayed in all day and cancelled plans to accommodate for it. We werent offered any refund for the FORTY pounds delivery. All we were offered was a £20 voucher. Why would we ever order from here again with such a shocking delivery service?
Their excuse was that 1 item out of the order wasnt in stock. So they didnt bother? No notice? No partial delivery with a refund?
We werent able to talk to anybody else at the customer service team as they didnt have the capacity, therefore they seem to be lacking management or supervision too. It shows how much they care about customer service.
£40 for an order that never arrived! I cant believe it. And again, 0 communication. It takes 5 minutes to call or text or set up an auto text that somebody at the warehouse could send to let us know that we don’t need go stay in the house 7-7. We couldnt even call customer service on the day as the wait time was over an hour.
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Alice, Customer Support
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