Purchased £50 storage at 9pm expecting the reliable quality of service you'd usually receive at IKEA. Started assembling at home and noticed an additional supporting beam at the back of the unit not shown in any product photos online, obstructing the back of the unit and preventing it from fitting into the intended space flush against the wall. Carefully disassemble, repacked and sealed the unit in original packaging. Headed back to store at 11am following morning hoping to exchange for the smaller version of the same unit. Disappointingly IKEA refused to take it back or exchange it. According to David in the Returns dept. the act of screwing in, and unscrewing a screw from the pre-drilled hole in the unit left a mark – the kind that any screw in any piece of furniture would leave. This minor trace of assembly became the basis for IKEA’s refusal to accept a full return/exchange for a smaller product. I was offered a paltry £22 them to take it back. A mark caused by a necessary assembly step, which when assembled is completely obscured, seems unjust, especially given the item was returned in an otherwise perfect condition with many panels not having been removed from the box. David (who felt the need to remind himself and us that he's the Croydon stores Returns Lead manager) then changed tune saying due to a health and safety risk it couldn't be taken back due, as its not in an unopened re-saleable condition. He continued to suggest I use their Buy Back scheme so they can buy it back for £22 (and sell it on as open-box.. somewhat forgetting about the apparent H&S issue?!) Given his confused strategy we decided to walk away after he abruptly dropped our 20kg box on the floor in frustration. Whilst there's a lot of marketing about their easy and simple returns process, the reality is it's entirely impractical and untrue; I can't recommend the product or store. Much rather spend £75 elsewhere on a product backed by people with educated principle and common sense.