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Saif
Absolutely disgusting service. Initial delivery due on Thursday 4th Jan 2024. The driver (Elyes) did not even bother to come up to my flat and take a picture of my front door but reported a missed delivery attempt and took a picture from his van of the building. Bear in mind this was in between two other success deliveries so I was at home. They rescheduled for Friday 5th Jan with the same driver. This time he again reported a missed delivery and took a picture of a different location of some parked cars! It was then rescheduled for Saturday 6th January between 8am-12pm. DPD then sent an email saying that due to a delay they are rescheduling to Sunday. I very much doubt they will turn up. Such poor service, very disappointing. Use a different courier. Called IKEA and they couldn’t offer much help Other than speaking to DPD and assuring delivery will take place, which it didn’t in multiple occasions. I was also promised a manager call back within 48 hours and that didn’t happen. How long are customers expected to put up with these delays?!! How much time off work is acceptable for a simple delivery?
10 months ago
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