Absolutely disgusting service. Initial delivery due on Thursday 4th Jan 2024. The driver (Elyes) did not even bother to come up to my flat and take a picture of my front door but reported a missed delivery attempt and took a picture from his van of the building. Bear in mind this was in between two other success deliveries so I was at home.
They rescheduled for Friday 5th Jan with the same driver. This time he again reported a missed delivery and took a picture of a different location of some parked cars!
It was then rescheduled for Saturday 6th January between 8am-12pm. DPD then sent an email saying that due to a delay they are rescheduling to Sunday. I very much doubt they will turn up.
Such poor service, very disappointing. Use a different courier.
Called IKEA and they couldn’t offer much help
Other than speaking to DPD and assuring delivery will take place, which it didn’t in multiple occasions. I was also promised a manager call back within 48 hours and that didn’t happen. How long are customers expected to put up with these delays?!! How much time off work is acceptable for a simple delivery?
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.