Finally decided to make a trip to Ikea to get some bookshelves and other items. We went to the IKEA Atlanta. Had not been there since covid and at that time we had a terrible experience. Thought we would give it another try a few years later. We will never buy another item at Ikea again! First of all they have outsourced to f****** China. When we got the bookshelves home the shelves were cut wrong, there were no pre-drilled holes for the screws, there were dents and scratches on the shelves that were covered up by white tape. Apparently this had gotten through the Chinese quality control, or lack thereof. We Now understand why these bookshelves were on sale. Also there was no customer service around to help with these heavy boxes and one of the boxes fell on my husband's face broke his glasses and cut his nose. What makes matters worse is that the checkout line we had to stand in line for half an hour because it was self-serve and someone in front of us had four carts full of furniture that she was entering in number by number instead of scanning it. When we finally got up to scan our items we find out we have been chosen to be audited and everything was rechecked to make sure that we weren't stealing. After this experience you couldn't give it away as far as I'm concerned! Years ago Ikea was a decent store with good customer service and products that actually were made well. I called their customer service on the phone and was assured that someone would call me back about this matter. It's been a week. Do you think they care? No! While we were in the store shopping there were several visiting Ikea managers walking around from Sweden and asking their American counterparts why certain things were on sale and why certain items were not selling. Really? Maybe you should read some of these reviews and that will tell you why your company is going to s***.