I have just had a extremely distressing e experience in the Bristol store. I am a disabled woman who was shopping alone and was appalled at how I was treated. After having a lovely experience while shopping, I went to till number 4 at around 11.45 am. I first got told off by the man on the checkout because I only had one trolley, rather than two. It would have been physically possible for me to have more than one trolley. He then asked me to remove the large items which he then proceeded to knock on the floor without saying sorry (Im not sure if they are damaged or not at this point). Then he rushed all my other items through which I started to pack and he shouted at me to pay first, which I did. Rather than helping me pack or indeed just wait until I had finished packing, he started putting the next customers items through the till. I then started to get flustered and apologised to the people behind me who also struggled to pay as my items were still in the packing area. He then started to serve the next customer and when I asked him if he could wait or at least help me pack he just rudely said ‘we are really busy’ - which was not the case as the store was quiet and there was no one else waiting. I then asked him why he was being so rude, he ignored me and said under his breath to the man behind ‘I don't think its me who's being rude’. Not only was I extremely embarrassed, but as someone who has invisible disabilities (terminal cancer and aspergers) the whole episode was very distressing and I left the store in tears on the verge of a panic attack. I spoke to one of your managers, Balash, who was very kind and concerned, and advised me to write to customer services, which I did.. I have never experienced such hostility and even spitefulness from someone in the service industry. I've asked them to view the event on CCTV so they can see what happened for themselves. Whether they will or not is another matter. I have never experienced such hostility and even spitefulness from someone in the service industry and have asked that this is addressed so that no one else need be on the receiving end of this. The member of staff was rude and unkind which is completely unacceptable.