The most terrible customer experience of my life began with an online IKEA order placed on May 27th, and despite numerous efforts, I have yet to receive my purchased products. To outline my experience: May 27th: Ordered 9 products online for pick-up - cost £48.50. May 30th: Received a message from DPD indicating a 2-day delay. June 3rd: Contacted DPD, who informed me that the order was returned to IKEA and cancelled. Called IKEA, and a customer service assistant promised home delivery on June 5th at no extra charge. June 5th: No delivery received; the order was marked as cancelled. Called IKEA, and a different assistant admitted a payment transfer error and rescheduled delivery for June 7th. June 7th: No delivery received again; order cancelled. Another call to IKEA, and the assistant promised a refund and advised reordering. Received a partial refund of £46.50 (missing £2). June 10th: Repurchased the same products online for Greenwich pick-up. At the store, the order was not ready. Customer service rescheduled pick-up for June 12th. June 12th: Order still not ready at the Greenwich store. Customer service then promised home delivery on June 14th and assured a callback from a manager within 48 hours. June 14th: One item was missing from the order and marked as cancelled. I am at a loss as to how a company of IKEA’s stature can cause such distress and inconvenience. This has been the most exasperating customer service experience of my life, and it is unacceptable that after so much effort, my order remains unfulfilled. Through all this journey, I lost 9 hours of my life just by calling IKEA and going to IKEA Greenwich several times besides financial cost.