This has been a nightmare! I should have known when the order was placed and 6 out of the 9 doors needed were listed as “out of stock”. The customer service agent was very positive on that call. She stated that she was sure they would be back in stock on Monday (this was a Saturday) so we could place a second order for those on Monday to accompany this order. She was absolutely correct! They were back in stock……but then we have problem #2, delivery on those doors were no longer an option as it states the “truck was full”. After speaking with MANY customer service agents, was finally transferred to one who could resolve the issue and had the 6 remaining doors Fed Ex to my home to arrive the same day as the delivery of everything else on the 18th. Fast forward to the 18th…at this point, I have received several text messages confirming and appointing a time for delivery for this day from the delivery company. Original time is between 4p-8p. Then another text stating 7p-9p. At 9:25, an email arrive stating that the distance for delivery was too far for the delivery company and my order would have to be rescheduled. I called customer service and the gentleman confirmed my order would be delivered the next morning by 9am. At 9:30, no delivery received, so I once again call customer service. I spoke with another lady who states #1 it was not rescheduled for today, #2 the next available delivery date would be the 25th, #3 the delivery address was too far for the delivery company, #4 Fed Ex was not an option for these pieces, #5 a Supervisor has to be notified by an open case and will return your call. The agents cannot forward calls to Supervisors. #1- So I was lied to the night before? #2- The issues and concerns with why it hasn’t been delivered as of yet will not exist on the 25th for a delivery? #3- IKEA sent my order to a delivery company that cannot deliver to this address, but your agent would like to reschedule with the same delivery company? #4- She further stated Fed Ex does not deliver large items which I had to call her on as I told her we have had multiple large items delivered by them which is why Fed Ex utilizes large trucks. #5- You, as a customer, are not important enough to speak with Supervisors when your issues are not being resolved by customer service. You must be “scheduled” (as I was told she had me on the schedule to be called at 1pm). Very, very poor customer services! One of the solutions offered was for me, as the customer, to drive over an hour away to “pick up” my order, which would require a trailer rental, and they would “waive the pick up fee”. However, that also has to be scheduled on their timeframe. It was very easy to accept my order stating my address was acceptable, accept my money, but cannot deliver customer service or delivery of what was promised when my order and money was accepted.