Never deal with Ikea. I mistakenly thought joining the ikea family might truly bring some benefits. There are none to be had. Ikea really has no idea about customer service and staff training. If they offer cheap products you will pay the price in frustration from dealing with their stuff ups, wrong information and completely incompetent staff. I went to the Tempe store in early September. I compiled a list of items i wanted to purchase. As not everything was available at the time and i was told i couldn't order online i delayed making the purchase. I was told i would have to come back to the store. I returned in early October to the store. This time I found out from the same employee that i initially spoke to that being from Wollongong i could have actually ordered online! Where was this vital information before i made a second trip all the way to Sydney? Failure number 1... I ordered over $2600.00 worth of furniture from the Tempe store to be delivered to Wollongong. I also purchased over $150.00 of smaller items while there. Initially my order was delayed and i received no response to my emails for several days. Finally i took the initiative to call the store and ask why nothing had been done. They told me that they had sold out of the lounge I ordered over the weekend of the 8th/9th of October. This is Failure number 2 here.... I had placed my order before the weekend so it should have been processed and the stock put aside for delivery! As they sold out of the type of lounge i wanted I was told i would need to wait until November to get that lounge or i could order another they had in stock. I decided to spend an extra $150.00 and ordered a lounge that was in stock to ensure that i could get the furniture delivered on time. I was verbally told over the phone the furniture would be delivered on the 22nd of October. This date was also sent to me in a confirmation email. However after waiting all day at home i phoned ikea. After being transferred to various departments and being on hold for a combined total of about 30 minutes I was given the news that the date i was given and the date given to their delivery company were one week apart meaning my furniture wouldn't come until the 29th of October!!! Failure number 3....... No amount of reasoning with their untrained and incompetent staff could yield any result other than being told i can wait for it or cancel my order. Really? They can't do more than that? No discount? No coupon to apologize for their error? Not even just delivering the items when they said they would? I now despise Ikea and everything it stands for: stuff ups, wrong information and completely incompetent staff. Do yourself a favor: shop with the local furniture and household goods retailers. They may cost a little more but the time you'll save and the frustration you will avoid makes it worth every dollar.