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Frank Marr
I went online and ordered a bookcase. In putting in the order, he site asked me to sign in or register. I registered. I tried to order something else (chair cushions) and it went into the cart. When I went to the cart, the bookcase was not there. Bottom line, there were two carts and I ended up inadvertently ordering two bookcases and no cushions. Without realizing I completed the order and realized when I saw the receipt online that there were 2 bookcases and no cushions. I tried to access the order but there was no way evident that I could do that. Poor web design and not customer oriented. I called customer service and they told me there was no way to modify the order so I would have to cancel. They also told me that if I canceled, that I would be liable for the shipping charges ($175). They also told me it may take 24 hours to cancel, by which time it may be shipped. I had customer service on the phone! Why?! If I could rate a zero, I would!
8 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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