I ordered two chest dressers from Ikea for $49.00 each in November, and they charged me a $30 delivery fee. After assembling the first dresser, I realized it didn’t fit the space, so I decided to return one since I hadn’t opened the other box. When I called to arrange the return, I was initially told the pickup fee would be $29 for a $49 dresser. When I requested a return label, the representative said she would email it to me. However, I never received the label, so I reached out to Ikea again. This time, another representative informed me that the pickup fee would actually be $49. I argued that it didn’t make sense to pay the same amount for the pickup as I did for the dresser itself. He insisted that this was their return policy. I then asked for a FedEx or UPS label, but they refused, claiming it was too small to send through those services. I'm really frustrated and have decided that I will never shop at Ikea again.
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