Well - I would love to write something here that is new and informative, but it looks like over a hundred people have beat me to it. Order online. Order delivery required being home between 09:00 and 13:00 on a Saturday... show up at 14:30. Lost day. Quickly check materials, and they "forgot" cross braces. As the delivery drivers called to see if I was home, I was able to call them. They indicated that yes they have them, but they had too many deliveries to make to drop them by and would mail them... really? Sorry to inconvenience you. Called (on hold 37 minutes) Ikea 4 days later when they had not arrived - apologies all around, but no "replacement order" had been entered(?!). Apologies and "we will get these out straight away. Five days latter - nothing. Call back (on hold 18 minutes) - they are not showing as "paid" in our system. They are replacements - why would they be paid? Now they are entered correctly... how long? They will go out the middle of next week. The middle of next week?? Yes - that's how long our system takes.... still waiting now a week beyond that and trying to calm myself before sitting on hold so I can find out how the messed it up this time... That will teach me for not checking the reviews first! Shame on me, and shame on them even more so. So much for Swedish efficiency... don't make the same mistake.