I worked with an Ikea kitchen planner staff member and ordered over $8000.00 worth of goods which I paid for in full on January 11, 2025. Ikea has failed to deliver these goods because they no longer have all the items I paid for in stock. I post this as a warning that Ikea is accepting money for goods and not reserving that stock after payment, or they are selling items which are not in stock even though they have been ordered with an Ikea staff member who assured that they were in stock when ordered. I have cancelled my kitchen order because Ikea cannot deliver in a reasonable timeframe. At 11.05pm the night before the booked delivery date (Tuesday 21 January 2025) Ikea texted that they could not deliver any items the next day because some of the paid for items were no longer in stock. No one from Ikea contacted me until the Wednesday and I could not get through on the help line after 30 minutes of trying on the Tuesday. The earliest delivery date I am now offered is 4th February 2025, I cannot trust Ikea to deliver on that date as I see online many of the items I ordered and paid for are now marked as sold out.
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