I spent £300 on a chair and other items. Was forced to purchase a footstool via checkout and customer collection. 1 and 1/2 hours later I finally received the footstool. The manager was rude to my husband stating he was loud. He is profoundly deaf in one ear and wears an obvious hearing aid. He wasn't being loud but attempting to complain about the poor customer service. I started to film on my phone the manager attempted to grab my phone and in doing so hit my finger backwards, which was painful as I have arthritis. She was surrounded by 3 members of staff, young and fit. My husband and I are in our fifties and both disabled. My husband is gentle and quiet. They did not want us to complain in front of other customers. We were going to buy a kitchen from them but not anymore. In fact after reading the reviews we have been spared a nightmare. Never again will we shop in Ikea. Terrible store (manchester) in our opinion. Dreadful. I used to love Ikea but never again.