Ordering from IKEA was a nightmare, and I will never order from them again. The company I work for was preparing to do renovations to our office, which has to be done quickly and all at once so that our office is shut down for as little time as possible. (Office shut down = no revenue.) We ordered two desks for the renovations, and the whole process was scheduled around when the desks would arrive, as they were the critical part. We paid $349 for shipping, but it was not worth it. We received an email the next week, saying the shipping company would contact us within 2-3 business days. 5 business days later, we received no call. Therefore, we called IKEA, who attempted to connect us with their shipping company. I waited on hold for 30 minutes with no response. I then called the shipping company myself, and though I was unable to speak to a person, I was put on hold. I was on hold for 2 hours, unable to work efficiently or take calls during those 2 hours. The next day, I called again, and was told they were closed the previous day due to bad weather. I was never told this by IKEA or the shipping company. IKEA, using the shipping company, should have known this, and been able to answer our question. Finally, I was able to call and get ahold of the shipping company. I was put on hold and rerouted multiple times until they finally gave me the appropriate tracking number and the number for the local shipping company they used. I called this separate company, and after being put on hold again, they finally told me I should have received a call and the desks would be delivered. IKEA needs to figure their shipping process out. This could have all been avoided, and they could've had multiple loyal customers if they had only done the proper thing and at least contacted us.