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Anonymous
I am 51 years old. I would give zero stars if this interface allowed. I have NEVER, EVER received worse customer service than with IKEA. I have called 14 times now, and wasted at least as many hours on the phone, and had only ONE SIMPLE ORDER from the beginning. The consistent incompetence, rudeness, ignorance, irresponsibility, obtuseness, and obstinance I encountered with every single IKEA representative who has claimed to send the parts package that I need to assemble my IKEA couch, and then failed to follow up and return my calls and repeatedly sent the wrong parts WHEN I’VE READ THEM – PART NUMBER BY PART NUMBER – OVER THE PHONE, four times now!, is beyond comprehension. FOUR TIMES NOW YOU HAVE SENT THE WRONG PARTS, AND 14 CALLS AND AT LEAST AS MANY HOURS ON THE PHONE LATER, AND I CANNOT PUT THE COUCH TOGETHER THAT I PAID FOR. We have so many ‘case numbers’ from these calls I cannot list them all. Not a single promise made by your representatives regarding returning phone calls, sending the right parts, WHEN they’re sending (the wrong) parts, when they’ll be at work to take my calls, has been kept. You have not told the truth a single time, to the point of illegal and disgraceful misrepresentation. You are in the process of building a store 10 minutes from us (Jacksonville, FL), and we are notifying both our local and state consumer protection bureaus, repeatedly, along with the appropriate federal consumer protection agencies. We now have Emails for the president of IKEA US (Michael Ward) and most of your board of directors. They will be notified, repeatedly, as of today. So you had better send us the parts – THE RIGHT PARTS – to the couch that we have already paid for TODAY, 4/1/17.
7 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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