I'd read bad reviews of buying Ikea online (as opposed in their stores). But their crazy good prices seduced me. At the end of December 2016, I ordered some bedding. After the estimated arrival date came and went with no package, I called them. I was told my package was "lost." FedEx lost it and I'd have to call them to find out any more. I said "huh? What? Isn't that your job?" The rep said "no, it's not." I said, "I've never heard of the customer having to call the shipping company themselves." We went back and forth like this until I asked if there was someone else could talk to. She transferred me to someone who spoke more like a regular customer service person -- apologized for what the other person had said; told me she'd look into it; came back a few minutes later and said a new order would be shipped to me. Two weeks later it arrived. I was very ill at the time. Was not able to open the package until three months later to discover that two thirds of my order, which I'd long ago paid for in full, of course, was not there. It took me four not short phone calls to get the money for the unsent items refunded to me. It also felt like I was calling a place that had not upgraded in 25 years. I think they had computers? But I couldn't swear to it. I don't know what the deal is, how the world's largest furniture retailer can be so crap with online orders. Don't be seduced by their prices! Not worth it! I'd have been better off going in person and being forced to walk that huge concrete circle. Though, I have to say, the online experience makes me want to go to their stores even less.