We took an adult family trip to Ikea today and brought about 30 different items between us.
The service was slow and the staff seemed annoyed at not being able to move through the sections quickly. They should bear in mind it is the school holidays various kids were running about.
In addition a lot of seniors were also shopping so a bit of respect and patients for customers would be more professional.
The customers were respectful of each other so it would not hurt the staff to try it.
The Que at the till was nearly 20 minutes wait which I found unacceptable considering the level of staff members congregated around the till area.
The self service was closed off also.
However, when we got home and my mother looked at her receipt I was disgruntled to find a baking set was labelled up in store at 2.50 was 8.00 pounds instead. This product was on its own shelf with a price tag of 2.50. It was not with other items.
We brought six glasses which again were on their own display stand with a hanging point of sale. The point of sale offer was glasses 0.75 each with the family card or 1.00 pound each without. The family card discount did not apply.
My partner called customer services which was again a disappointing service. If you want to work in telephone customer service without having responsiblilty for your role, any manners or having to put in any effort to help the complaint than this is the perfect job for you.
I would recommend all customers purchasing small market hall items that you check the price labels, barcode numbers and spelling of all products before purchasing in the future.
I am only writing this as my previous experience at Nottingham Ikea was near identical with the service and price points on display.
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