Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES each time, they were finally able to figure out that my order was actually not ready, and they did not know when it was arriving. I then received an email notification with another date, this time it said "confirmed" on it. We had assistance on hand ALL DAY that day (that specifically came in to assist us in this large delivery) and I made sure I was available during that time frame to accept and check the delivery. The window was 12-4, and at EXACTLY 4:00pm, the delivery company RUDELY calls me to tell me that the order wasn't going to make it and that they needed to reschedule-for 2 days away! I'm not going to be available that day! I told her it needed to happen the following day, as we waited over 2 weeks, and this was not at all our fault (I was told by IKEA that a truck was in our area every single day)....AND SHE HUNG UP ON ME!!!! I called IKEA, and after being on hold AGAIN for close to an hour (seriously, is there one person working in their customer service department???), I was told the same thing. I was offered a refund on the delivery only, but to me, after all of this frustration, being hung up on, misinformation from both IKEA and the delivery company, and the HOURS of my life spent on hold trying to find out where my order was, I don't feel that is enough. I still don't know when my order is arriving, nor who I will have available to receive it (I don't want to waste someone else's day waiting for something again when I have zero faith that it will actually even arrive). Honestly, I would have been better off renting a truck, driving 4 hours to IKEA and getting the furniture myself. Anything rather than dealing with this horrible service and stress. Seriously, think twice and think long and hard about how much time on the phone and stress you can endure before purchasing items that come through their truck delivery service. Never again!!!!