I am so disappointed with IKEA(Long Island, NY). I bought a three door BRIMES wardrobe and when I was trying to build it, two of the boxes had duplicate pieces so I obviously gave them a call and a really nice lady told me I was going to get a call the next day letting me know when they were going to mail me the missing parts and so I received a call the next day (Wednesday) and the lady told me I'd be receiving my pieces by Friday.. Friday passed and so did the weekend and nothing was delivered to my house, I gave them a call on Monday and they apologized and stated they had JUST received those pieces so they were going to give me a call the next day to inform me when they were going to mail it to me. Tuesday came and I NEVER received a call so I called them and spoke to someone named Anthony that sucks at customer service btw, did not even apologize for my troubles and he also told me they had JUST received the items to the store and they were going to mail it to me through FedEx and he was going to call me back with the tracking number, also offered me a $25 gift card.. I can't even buy a good lamp with $25 wth is that? Anyways, Anthony never called me back and so I was so fed up two weeks passed by since I bought it and I still hadn't built my wardrobe. So I called the next day and spoke to a nice gentleman and he gave me the entire wardrobe that I had to go pick up because I obviously don't trust their messy customer service anymore. When I picked it up I happened to run into Anthony who still didn't apologize and asked me if I needed help bringing it to my car (I'm a 130 lbs girl) and I said yes please and he answered with "oh I can't but you can ask someone outside". When I went outside and asked someone, they said they would go to my car and helped me and after 10 minutes passed by nobody came and I had to put it in my car ALONE! The guy never came to help me. Anyways, Today (a week after), I received a call from IKEA asking me what pieces is it that I was missing so they can mail it to me... I have NEVER been so disatesfied with their service. Extremely disorganized, bad customer service, you guys need it to get it together cause to be honest, you guys suck!