I have been an Ikea customer for over 25 years and have put together over 50 Ikea items and been happy with their furniture and assembly instructions. The parts have always been in the package and the company has been great about replacing lost parts that were my fault. My complaint is with their delivery service. I ordered a bed in early February and had it delivered at a very high price for that service. it was delivered later in the month. I had the delivery guys put the bed packages in the guest room, but but the items were very heavy and I did not check until today when I planned to put the furniture together. When I unpacked the very last bottom box, I found the headboard had a big punched hole in it through the package. Of course they put it on the bottom so I did not notice the damage at the time of delivery. I guess it is my fault for not checking each box as it was brought in or taking the boxes apart at the time, but I had high expectations of Ikea. I have been on the phone for over 2 hours today and have yet to speak to anyone. I keep hearing the wonderful ad for deliver over and over again. Oh it is so convenient and easy, but they do not say how crappy their delivery service is. expensive and careless.