I bought a bedframe from Ikea and it has been an absolute nightmare. As I have read through a lot of these reviews I realize I am not alone, however, my frustration is heightened by the fact that I am currentlt 8 months pregnant with no supportive bed and have been sleeping on our sleeper sofa. I digress. From the beginning of this ordeal there have been nothing but problems. What started off to be a seemingly easy return is not a week and a half in without any unforeseeable resolution. Daisa was my CSR the first time I called and stated that I had two options. I could return the frame or schedule pickup. We live 2.5 hours from a store so pick up was most convenient. Daisa stated I would have my shipping labels the next day and I would get a phonecall from the pickup team to schedule. No problem. The next day came and nothing. I called IKEA back only to find out Daisa had scheduled FEDEX pickup for the slats but no pickup order was in for the bed itself. The next lady put that through. I got a call from STI the next day and said theyd be in town to pick up between 11 and 3. Told them my hubby doesnt get off work until 2. They said that wouldnt work EVEN THOUGH they said theyd be in town until 3. They called again with the same hours. Told them it wouldnt work. Called again this time with 12 to 4. I told thdm again after 230 pm. AGAIN THE SAID THAT WOULDNT WORK. Do you not provide weekend or late evening pickups for your customers?! I cant be given a refund unless IKEA has the actual piece of furniture. Its almost like they have purposely set it up this way to discourage people from returning their faulty merchandise. I will never buy anything from IKEA out of my pocket again. This has been the most aggravating and frustrating customer service experience ever.