Online order delayed twice, order was delivered incorrectly. Impossible to get thru to customer service for online issues, average hold time is about 50 minutes and nobody ever answers. When speaking with someone in a different department they are helpful but you will always be transferred back to this same extension to where nobody answers. This is the worst customer service I have ever dealt with. You can not return the incorrect items to the store if they were purchased online---so what do I do with 5 tables I did not order, how do I get the items I did order if I can't speak to anybody. These issues start at the top of the company and management. I have waited on the phone for a total of 1 hour 45 minutes between 3 different calls with nobody answering. Once I get this corrected it will be the last purchase I make with Ikea and recommend not dealing with this company.