I gave IKEA one star because there was nothing lower in the scale. Placed an order online and the delivery was incomplete, one part was broken on arrival. The delivery guy told me he was going to report to IKEA the missing item and advised me to call to let them know. He also said they will send it to you in 72 hours. I started calling IKEA 1888 number on Saturday -almost 3 weeks ago now- and first attempt I was waiting for a representative 18 minutes. I hanged up because I had other things to do; called later 3 more times and I was on hold for 36 min and later 25 minutes. I decided to call Monday. On Monday I started my torture early in the morning. I called 4 times while at work, the waiting times to talk to a person was 26, 28, 25 and 48 minutes each time. I spoke with Kiona and Jessica. I requested to speak with supervisor but the agents refused to transfer me to a supervisor stating that it was going to take probably another 40 minutes. However, the could not help me because it was the "online department" and they kept transfer me to another extension that does not work. In the afternoon I was able to tap to a supervisor, Sara, and she reassured me that she was sending me the parts and that within 72 hours I was receiving an email from Fedex one the items were shipped. It has been more than 10 days not, no email, no items, and I am back to square one where I am calling like crazy and they do not answer the phone. DO NOT BUY ANYTHING PLEASE