They have the worst customer support, and their customer supports have no customer service in mine, but only try to push all the responsibilities to the customer to rip off the customers. I ordered the products (Coffee table, side table, etc.) from Canadian website, and they only gives me a single shipping window option from 9AM to 9PM. And they gave me shorter window only day before the delivery date. The shorten window, they gave me on previous day of delivery, was 3PM to 7PM which is unacceptable by my building manager. (My building manager doesn't allow the delivery after 4:30PM) So I called to request if they will be able to deliver before 4:30PM or I have to reschedule. IKEA said they will request it. On the delivery date, the delivery was not coming 3:45PM, so I called to make sure the delivery is on time. The customer support just threw out the number to the delivery company as they don't even care. I called the delivery company but the operator said he is going to call the driver and put me on hold over 10 minutes and never got back. As they never came till 4:30PM, I called IKEA to reschedule and they charged me another $49 for reschedule where I did nothing wrong but tried my best to delivery to work out. I called IKEA to get help or some waive as I thought this is little bit unfair to put every responsibility and charges on me. And their customer support is arguing that my request was just request not a promise, and tries to teach me about what the fairness is. From that time, I just gave up talking to them. It was just waste of time like talking to the wall. Their customer support is not there to help customer. They are only there to defend the company and push every responsibilities to the customer and rip off every part of you. The WORST Experience EVER and never buying anything from IKEA ever again!