Ok world, you should know, and tell all your friends. We saved up for a mattress and at IKEA we asked about their mattress return policy. This is because my husbands back is not great on certain mattresses. The salesman led us to believe that if we purchased a mattress we could try it out for 90 days and return it if it didn't work. That was the extent of what he explained to us even though we asked him thorough questions. That is a standard policy for many mattress companies. After one night we both knew quickly that there was as no way our backs would adjust and so we returned the mattress. We were a little surprised when they would only give us a gift card but figured we could try another mattress and if that didn't work maybe buy a chair. We needed one anyway. Well after a couple nights that second mattress also put us both in pain. So we went to return it. Then and only then did customer service tell us that they won't return a second mattress and that their new policy (instated at some point in the 8 days we had exchanged the first mattress) would not allow any exchanges. I was frustrated that in no way does the store, return policy or salespeople make this clear. I even had an online chat with customer service and asked about the return policy on mattresses. The quote she gave me also did not make it clear that only the first mattress may be returned and only exchanged for a mattress that then cannot be returned. This is very different from the policies of most mattress suppliers which usually have some sort of 90 da trial offering a full refund. Any good mattress advisor will say to always and only go with a company that offers a trial and full refund. IKEA also was not clear and a bit deceptive in their way of stating their information. It came across that their policy is like most suppliers but it is not. I just thought if I can save anyone else making this mistake I would post this online as somehow, even after asking them personally, they managed to avoid answering fully until it was too late and then they simply refused. Personally I wouldn't buy a mattress from a company that does not offer a full refund in a 90 day trial as that is pretty standard now. I could understand if you are buying a mattress that you have already slept on and know you like, or a simple foam mattress for a child's room or guest room. But if you want a decent mattress that helps you sleep well and you want the freedom to trial it I wouldn't go with IKEA at all. Once you spend the money you are locked in and that money will never be returned to you.