Had a VERY bad delivery experience. North American Logistics, contracted by Ikea, made a near-zero effort "attempt" at delivery, claiming that a non-existent gate prevented them from delivering...without even calling me to find out how to get to me. Complete incompetence. HOWEVER......IKEA customer service was OUTSTANDING in handling my issue. The representative made sure I had written confirmation from NAL for the next-day delivery and refunded my delivery fee. NAL gets -1 star and IKEA gets 5 stars, for a total of 4 stars. Bottom line: IKEA should dump North American Logistics immediately and find a better shipping provider. NAL is tarnishing the reputation of a company I have patronized for many years.