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Anonymous
Ordered 5 piece set for bedroom July 11, 2017. Delivery finally arrived 2 weeks later than the anticipated date they said. Only 15 of the 17 boxes were delivered, could not finish the storage bed frame unit. After 1.5 hours on hold, they said they would ship out missing items and I would have the end of the week. 2 weeks later I called IKEA again (on hold for a little over an hour), said there was a delay in shipping out, should be there the next week. The next week I called the shipping company (phone # from my previous shipping sheet). They had not yet received the missing items. It is now August 22. I have not heard from either IKEA or the shipping company. This was after paying $300 for shipping. Nearest store is over 2 hours away. I can't believe the horrible customer service. I like the items after assembly but I don't think I would buy from them again or recommend them to friends.
7 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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