DO NOT ORDER ANYTHING ONLINE FROM IKEA!!!! Terrible shipping and horrible customer service! It's ridiculous! I placed my order on August 19th, waiting for 11 days the package finally came, yet the most important (and heaviest) part of the order, an white desk was missing. I attempted to call IKEA for the issue and was held for 25min before anyone answered. The person asked for Order ID. I found it within 5sec and was just about to announce. I haven't event finished the number, she asked me to hold. And she put down the phone. Followed by another 15min wait. This pattern repeated over and over again. And every time she picked up the phone she only asked about one thing and she put it down again. The whole call was over an hour but the time that was actually on the phone was less than 3min, and accumulatively. I didnt even get the chance to ask why the heck it took so long for her to check my information, from that one order that I had! I wondered if she was picking up several phone calls at the same time, and said one sentence for each call once before she put it down to answer another one so that the customers felt like their calls were somewhat answered. And in the end she told me the desk would arrive another 10 days later - isn't that ridiculous? 3 hour drive of distance takes 20 days to deliver something??? - I asked for cancellation for that part of the order. I got impatient when she said she could refund the desk but NOT that part of the shipping. (Really? The only thing that was heavy in my order was the desk) She got impatient too!! She was almost yelling at me, saying "I said ONE MOMENT please." I can't believe a global renown furniture store like IKEA can have customer service like this. It's just a terrible, terrible experience. I will never order from IKEA.com again!!!