"I ordered a couple of office organizers online, because I find the in-store shopping experience somewhat nightmarish. Despite the fact that it was going to take 2 weeks to get them and that shipping was pretty expensive, I decided the items were exactly what I wanted, so I went ahead with the order. My order didn't even ship until a couple of days AFTER it was to arrive. Customer Service is kind of a joke: you're on hold forever, or you can send an email that--if it even goes through--they will try to get around to in the next 5 days. Then FedEx (whose tracking site I had to find, because the link I was sent was to their general, worldwide site) said my items were to arrive this past Saturday. They didn't. So now, with the holiday weekend, it'll be OVER THREE WEEKS AT LEAST until I get my items--and who knows what kind of condition it'll be in? Overall, this has been an extremely poor experience. IKEA has made no attempt to make any of it right. I do not recommend ordering from them."