Everything is wrong with IKEA. - Poor customer service (long wait time) - Takes 10 - 30 min to get a representative to start talking to you - Takes 1 hour to figure out what's wrong with your order - Doesn't tell you about the case number you can refer to - Doesn't send you confirmation number for order - Wants you to travel in store when they can't solve your problem because they don't know what's going on - Inconsistent system information - Unhelpful employees - Employees that don't know their company policy nor how to actually assemble/fix stuff from the store In short, this company don't know what they are doing and hence their poor customer service. Their only good points would be their cheaper prices as it is a chain store. However, aside from what they have as a catalog, the shipping company and etc don't have any relationship with the company itself. Whatever the company is doing, they can only satisfy their unsatisfied customers with gift cards they refund back to the customers. They aren't able to provide any other helpful resources nor information they have on hand because they don't have anything. If it wasn't for that I had already order stuff there and need to wait for the remaining stuff to be delivered to me, I wouldn't still be having correlations with this company. So much disappointment and discontent. I have never had to get so frustrated or emotional over stuff. Money is no longer the problem but instead how much time they are wasting with the customer service. Don't ever order anything where you require delivery or having to come in contact with their employees.