Patricia & manuel October 11, 2017 at 5:26 pm Your comment is awaiting moderation. Hi. We purchased for our first time ever in your Florida IKEA store. We thought things went ok. Little did we know they were far from ok. The young lady Roxanne ordered our sofas. We told her three times two of one and one sectional. She even ask us how many of the single sofas and we repeated TWO. So when the delivery of one sofa and one sectional came I was so mad. What the heck. How many times do we say two of the EKTORP sofas. Omg. The. My husband went to the store today afternoon delivery and they blamed us for not double checking her ordering skills. REALLY! Your orders are so confusing and broken down into pieces who would have known. I added 2 sofas for $395 and one for 1299 and then took 15% off. That came to the total we had with the delivery and put together fee so we figured she was correct. What the heck SHE ONLY ORDERRED ONE IT WAS HER MISTAKE AND YOUR STORE BLAMED HER MISTAKE ON US. AND THEN WANTED TO CHARGE US ANOTHER DELIVERY FEE SND PUT TOGETHER FEE. RIDICULOUS. what ever happened to customer service and the customer Is always right. What a horrible first time experience !!!!! What have we learned ….we learned that we cannot trust. Your customer assoc to add or order correctly no matter how many times they ask or how many times we tell them, what we want. Andy we cannot expect any customer service to back us their mistakes and that they will always blame the customers. How about they not blame the customer! When a mistake is made by an employee how about owning it instead of taking it out on the customer !